Refund & Billing Policy

Plans (USD)

Free: $0 — 3 products with 3D AR, basic QR, kitchen/order tools, email support.

Starter: $20/mo — 15 AR products, custom QR, priority AR processing, priority email.

Growth: $200/mo — 50 AR products, full menu/table QR, analytics dashboard, live chat support.

Enterprise: custom — unlimited products, dedicated support, integrations, SLA options.

Billing

Starter and Growth are charged in USD on a recurring basis while the subscription is active. Enterprise follows the signed agreement.

You are responsible for keeping payment details current. Failed payments may pause paid features after notices.

Invoices and receipts (when enabled) are sent to the billing email on the restaurant account.

Refunds

Because digital AR processing and hosting begin when you use the Service, fees are generally non-refundable once a paid period starts—except where required by law or where we determine a service failure was material and unresolved.

If you believe you were charged in error, contact billing within 14 days of the charge with your restaurant name and invoice details.

Free plan has no charge; no refunds apply.

Cancellations & downgrades

You may cancel or downgrade so renewal stops at period end (or as shown in billing settings). AR slots above the new plan’s limit may become inactive until you reduce dishes or re-upgrade.

Downgrading from Growth removes analytics access when the Growth period ends.

Chargebacks

Please contact us before filing a chargeback so we can resolve billing errors quickly. Unresolved abuse may result in account suspension.

Contact

Billing: [email protected]. Support: [email protected]. Operations inquiries: [email protected].